Privacy Policy

Overview

This Privacy Policy explains how Heapvuedigital Innovations Pvt. Ltd. collects, uses, and protects personal information when you visit Vuecart (vuecart.heapvue.com) or use our services.

1. Information We Collect

Account Information: When you register a store, we collect your name, business name, email address, phone number, physical address, and login credentials.

Customer Store Data: When shoppers place orders on a Vuecart-hosted store, we process their name, delivery address, phone number, email, and order details on behalf of the store owner to complete the sale.

Payment Security: We never store or handle raw credit or debit card numbers, CVVs, or banking passwords. All payments are processed directly by authorized, PCI-DSS compliant third-party payment gateways.

Technical & Browser Data: When you visit our platform, we automatically collect basic technical details such as your IP address, browser type, device details, and session cookies used to keep you logged in and remember your language preference.

2. How We Use Information

We use your information strictly to provide and maintain our services, including:

• Creating your account and keeping your store running smoothly.
• Processing orders, shipping coordination, and customer checkouts.
• Monitoring platform performance, preventing fraud, and securing your data.
• Sending essential account updates, service alerts, and responding to support requests.
• Meeting legal, tax, and regulatory compliance obligations.

3. When We Share Information

We never sell your personal information. We only share data with trusted service providers essential to running our platform:

• Payment Providers: To verify, authenticate, and process transactions.
• Shipping Partners: To pass delivery details and generate tracking for customer orders.
• Infrastructure Providers: Secure cloud hosting, database, and performance monitoring services.
• Legal Compliance: When required by applicable law, regulation, or a valid legal request.

4. Data Security & Retention

We use industry-standard encryption (TLS/HTTPS) and strict access controls to safeguard your data. We retain your information as long as your account is active, or as needed to meet legal, accounting, and tax requirements.

5. Your Rights & Questions

You can review, edit, or delete your account information at any time directly from your dashboard settings.

If you have any questions, concerns, or requests regarding this Privacy Policy, please reach out to our team: